I ordered a birthday cake from Cloud 9 for my son's birthday. It was great, so I thought of them for my 5/10/08 wedding. I dealt with Erica the owner, who promised "even better food & service for your wedding than you received for your son's birthday". I trusted her - 1st mistake! Here's the SHORT list of problems: Erica arrived over an hour late to setup, never followed up or returned ANY phone calls during our planning stages, did not provide the food we ordered, did not bring the bartender we paid for, did not bring the other staff she promised & we paid for, did not use the the china, glass & silver provided by my venue as we agreed-used plastic instead and STOLE MY LEATHER WORKBOOK which was non-related to our wedding reception.
When my husband & I called repeatedly & left numerous messages to discuss her taking my property, she would not return our calls nor come to the phone when calling her store. When I finally did reach her store, I spoke with her husband - he cursed at me, called me a liar & hung up on me. I was finally able to speak with Erica on the phone only after giving a different name to the person answering phone - she claimed to have lost her cell phone (this was the 3rd time she used this excuse during my dealings with them). When they FINALLY admitted to having my property, I provided them with my personal FedEx number so they could return it to me. They never did.
These people are SCAM-ARTISTS. They do not deliver what they promise, steal, lie & cheat trusting people. The store does not keep regular business hours, the phones are shut off from time to time (including cell phone), her employees claim they don't get paid regularly. BEWARE OF THESE SCAM-ARTISTS!!! Verdict: 1/10